In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, Verma Spare Parts has appointed a designated Grievance Redressal Officer to resolve customer complaints regarding orders, payments, refunds, quality, or data privacy.

1. Redressal Timelines & Response SLA

• Acknowledgment: Every grievance request received is assigned a unique tracking ticket ID and acknowledged within 48 hours.
• Resolution SLA: All complaints are thoroughly investigated and resolved within 30 days from the date of receipt.

2. How to File a Grievance Complaint

If your issue is not resolved by our regular customer support desk within 48 hours, you can escalate your grievance directly to our Nodal Officer:

• Include your Order ID / Invoice Number in all communications.
• Specify the exact nature of your grievance (e.g. Unresolved Refund, Defective Part Received, False Dispatch Status, Data Privacy Concern).
• Attach photos/videos of defective items or payment bank statements if applicable.

3. Direct Grievance Submission Form