Last Updated: October 24, 2024

Thank you for shopping at Verma Spare Parts. We value your business and want to ensure you have a satisfactory experience. Please read our Refund Policy carefully.

1. Eligibility for Refunds

Refunds are processed under the following circumstances:

• Defective/Damaged Items: If you receive a defective or damaged product, please report it to us within 24 hours of delivery.
• Incorrect Item: If you receive an item different from what you ordered.
• Order Cancellation: If you cancel your order before it has been shipped, a full refund will be initiated.

2. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or wallet within 5-7 business days.
• Rejection: If the item is found to be used, damaged by the customer, or missing parts, the refund request may be rejected.

3. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company or bank, as there is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@vermaspareparts.in.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the error was ours (e.g., wrong or defective item).