Last Updated: October 24, 2024

We want you to be completely satisfied with your purchase. However, due to the nature of automobile spare parts, we have a strict return policy to ensure quality standards and proper fitment.

1. Return Eligibility

We only accept returns under the following specific conditions:

• Incorrect Item: You received a product different from what you ordered.
• Defective/Damaged Item: The product arrived damaged or is not functioning.

Important: Returns are NOT accepted for change of mind, ordering the wrong part by mistake, or incompatibility issues. Please verify compatibility with your mechanic before purchasing.

2. Video Verification Requirement

To ensure fair evaluation and prevent transit claims fraud, an unboxing video is mandatory for all return claims. The video must clearly show:

• The unopened package (showing the shipping label) before opening.
• The complete unboxing process without cuts.
• The defect or incorrect item clearly visible in the video.

Without a proper unboxing video, return requests will be automatically rejected. This policy helps us protect honest customers and prevent transit damage fraud.

3. How to Initiate a Return

To start a return, please follow these steps:

• Log in to your account and go to "My Orders".
• Select the order and item you wish to return.
• Click on "Request Return" and upload the required unboxing video and images.
• Alternatively, you can contact our support team at support@vermaspareparts.in or WhatsApp us at +91 8307249859.

4. Return Shipping

If your return is approved after video verification, we will arrange a reverse pickup at no cost to you. If reverse pickup is not available in your area, we may reimburse standard courier charges for self-shipment.

5. Inspection and Resolution

Upon receipt, we will inspect the returned item to ensure it matches the video evidence. If validated, we will proceed with a replacement or refund as per our policy.